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 Harvard Pilgrim and UnitedHealthcarecap hpi  Easy to use – gives a cost breakdown in an easy-to-read graphical format with a printable PDF of the required repairs on request

It not only gives you cap clean, average and below values but also monthly, retail and live values. CLICK HERE to. Submit. What details do I need to register a security interest? February 04, 2019 11:35. cap-hpi tailored license plates. Our focus on product development and innovation puts us at the forefront of the industry and we strive for continual improvement. As part of the Solera group you’ll be able to find all of our vacancies on our international careers portal below. The HPI Check will confirm whether a vehicle is under finance or not, and will return a green result if the vehicle is not under an agreement. Calls9. Also available as a data file or webservice that can by used in your business systems, such as. Then consider the impact this would have on the decisions you were to make about that vehicle. Receive confirmation of insurance cover within the hour. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. Legal. cap Web Services Developer Documentation. In his latest mid-month used car market update interview with AM Cap HPI director of valuations Derren Martin said November looks set to deliver the second lowest level of depreciation on record, with values currently down just 0. To find out more visit our [product page]. Fast and easy-to-use. cap Terms & Conditions. Anyone wanting to import a vehicle into Malta from the UK must obtain a verified odometer check. Cap HPI has warned that further ‘significant reductions’ in used electric vehicle (EV) prices are expected after Tesla’s Model 3 lost a quarter of its value in less than four months. The only independent, fully-researched “live” valuation tool. trade value of vehicles (Raw Data) cap hpi trade values means you’ll never pay over the odds for a vehicle again. The specific format is explained on the large batch page itself. The VRM of the vehicle you want to add to the register. 1. Company Type For Profit. Your cap subscriber ID can be found within your Valuation Anywhere profile. That's according to cap hpi, which says the Mercedes-AMG GLC SUV, on average, holds more than half its value after three years and 60,000 miles of ownership. Any flag that comes back red, or amber. Here at cap hpi we are proud to be a great place to work. We will report on new car registrations to the end of April 2023 and used car activity at the time of writing. When cap hpi Valuation Anywhere publishes downtime on their status page, they do so across 23. cap hpi | 4,693 followers on LinkedIn. The vehicle I have HPI Checked has never had a colour change but the HPI Report says it has?All the features you need. The cap hpi Trade app allows you, our trade customers, to run quick efficient HPI Checks and HPI Vehicle ID Checks while on the move - anytime, anywhere. New Vehicle Data Key Information. Our business. HPI is a British vehicle history checking service founded in 1938 and part of UK automotive data business cap hpi. Type in the vehicle’s registration to access the UK’s. Following on from director of valuations Derren Martin’s appraisal of the market yesterday (January 16) the valuations providers head of forecast strategy. Supermini - VW Polo. Supported devices and operating systems. Keep better control of costs by knowing exactly how much your service, vehicle maintenance and parts, and labor repair costs are. Technical Fields: Definitions. You can also review budgets for service, maintenance and repair, and track your previous spend by derivative. It is a database containing over 265 million vehicle mileages from a number of sources including VOSA, auction houses and the DVLA, and is used by companies in the motor trade to validate the mileage reading displayed. _cap hpi rounds the year off with yet another award from dealers. Receive alerts for Webservices - hpi status updates via email, Slack, Teams, SMS, webhook, and more. . cap hpi's dedicated support. An automatic log – Take pictures of any damage, which attach to the appraisal record. [1] HPI works alongside the police, [2] DVLA, finance and insurance companies to generate detailed vehicle. We work with leading technology companies to help our clients deliver exceptional personalized experiences to their customers, to harness the potential of data, and to optimize the operation of their systems and processes. hpi has developed a free online tool to check the Euro emissions rating of any vehicle. How do I run a HPI Check. ) company based in CAPITOL HOUSE BOND COURT LEEDS, United Kingdom, which employs 214 people. Track a missing vehicle with an early warning if someone attempts to sell it, monitor an agreement which has fallen into arrears or any cloning activity. The data, products and consultancy we provide help you to make smarter automotive decisions. Description. The National Mileage Register (NMR) is a service owned and operated by HPI Ltd which is part of cap hpi Ltd. Over the past about 3 years, we have collected data on on more than 152 outages that affected cap hpi users. 5% on average since the publication of its most recent monthly editorial on 27 October. The cap hpi head office is based in Leeds City Centre, with excellent transport links including bus and train. HPI uses cutting edge technology to ensure you get accurate and up-to-date information. It will enable businesses, for the first time, to take a unified view of global trends, and see efficiencies across all operations that use new and used vehicle data. Fleet, Leasing & Rental. 0 or above with 2 GB RAM and 32 GB storage. What are the key benefits to the new service? September 30, 2016 11:30 • A wider acceptance criteria, so customers are less likely to be refused a driveaway policy. Accelerated communications – a centralised web-based system that speeds up repairer/engineer communications and enables rapid authorisation. Valuations are therefore only provided for vehicles registered within these dates. The Mercedes A-Class hybrid was the only none-EV model to feature in Cap HPI’s worst 25 performers from a residual value perspective over the past six months, at three years and 30,000 miles. Valuations for cars and qualifying LCVs are inclusive of VAT. cap hpi Valuation Anywhere is a Finance solution that StatusGator has been monitoring since October 2020. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. You can amend the non-key fields of an interest (Agreement date, term, type, etc). For dealerships, lockdown was ended in early June and since that point cap hpi has been keeping a very close eye on the movement in the market, reflecting these movements on a daily basis in its live data. Over the past about 3 years, we have collected data on on more than 152 outages that affected cap hpi Valuation Anywhere users. cap hpi Insight not working? Check what's wrong with cap hpi Insight right now. When it comes to vehicle provenance, we’re the experts. cap hpi is a Finance solution that StatusGator has been monitoring since October 2020. Consumer demand. SIGN IN Not a cap hpi customer? Trusted by the automotive industry for 80 years we help businesses of all shapes and sizes manage risk and increase profit with our extensive. Check. Each cap Code has a corresponding numeric cap id. All information is correct as of 25th May 2023. The incorporation of new electric vehicle (EV) content into cap hpi’s new vehicle data will take place from 1 July. As with running a standard HPI Check you can add options like. Get cap hpi’s car, LCV, HGV & bike valuations on your iPhone or iPad in seconds. Not a cap hpi customer? Trusted by the automotive industry for 80 years, we help businesses of all shapes and sizes manage risk and increase profit. we help users make smarter automotive decisions by providing one source for data and software solutions that uniquely span the. I. cap Data Files Developer Documentation. Get support. 5%. The dates must be sequential and cannot. hpi check® vrm lookup new vehicle data check smr data totalcost - Lifetime Vehicle Running Costs. Provider of vehicle valuation data, new vehicle information and business information to the automotive industry. This is a unique vehicle identifier as a sequential number and is unique to each vehicle. We're here to help with any queries about Valuation Anywhere. Founded Date 1979. Each cap Code has a corresponding numeric cap id. Drive up sales with instant five day insurance cover. The National Mileage Register (NMR) is a service owned and operated by HPI Ltd which is part of cap hpi Ltd. The company has analysed how electric vehicles are performing in the three largest markets in the EU to compare trends in Germany, France and the UK. This is the cap guide to future residual values for used heavy commercial v. Contact Us. Benefits. Arnold Clark unveils cap hpi partnership Story by Juan Destribats • 5h Arnold Clark has signed a multi-year deal with cap hpi to enhance its technology. . HPI History allows you to see a complete log of all checks and registrations you have made. A consistent approach. cap hpi's dedicated support. Monthly editorial and market commentary. pdf (300 KB)security watch. We provide unparalleled transparency across all parts of a vehicle’s value, giving leading organisations a clear and accurate total cost of ownership. Founded Date 1979. CAP pricing and technical information is available in a wide range of formats, designed to suit any application. To help you avoid financial loss, black book from cap hpi provides more accurate valuations for used vehicles – with mileage, technical and spec data analysed to establish a true current value. Analysis of daily live sales prices by the cap hpi Valuations Editors led to an overall drop, at 3-years, 60,000 miles, of just 1. Once this is set up you can put a VRM in your input file and the application will use this to identify your vehicle. Our used car prices are reviewed and compiled into our award winning ‘CAP-HPI Black Book’ which has become the industry leading used car price guide for dealers in the UK. Developers can find out. Jan 18. Standard EnquiryThis applies to any sor. pylori status. 4%. com. Imagine having an accurate indication of a vehicle’s future value. 97. Commercial Overview April 2023. It specializes in supplying used car valuation data for the UK motor trade. New Vehicle Data Process. Dylan Setterfield, cap hpi International Senior Editor Forecast Car Values. For consumer enquiries please call 0113 222 2025. cap hpi appraisal app is optimised for Android tablets and iPads. Daily product so that forecasts reflect Black Book Live values, and are adjusted accordingly. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. Increase profitability by supporting core business functions including residual vale setting, portfolio management and disposal strategy. If using the cap ID remember to select the relevant vehicle type from the drop down. You can enter a combination of the VRM, VIN and Agreement reference number or just one field to retrieve the interest you wish to amend. Therefore, users have the ability within the application to define the periods outside the official sale. Chris Wright appointed MD at cap hpi. cap hpi Valuation Anywhere is a Finance solution that StatusGator has been monitoring since October 2020. Harvard Pilgrim and UnitedHealthcare. Add to wishlist. Provenance Car Dealer Power Awards Provider of the Year for 2020 Running Costs A full picture of vehicle service, maintenance, repair and running costs cap hpi, a Solera solution, provides the automotive industry with data and software solutions to help customers manage risk, increase profit, and protect their reputation. Headline figure is a 1. NMR Helpdesk. They will be able to help update your account to ensure that you receive your invoices online. In 2022 Cap HPI’s data showed that the average used car declined by just 3. Solera Innovation Labs Podcast: Matthew Freeman, cap-hpi Published 19 Dec 2019. Benefits. The Site is owned by cap hpi limited a company registered in England and Wales with registered number 08033745 and whose registered office is Capitol House, Bond Court, Leeds LS1 5EZ (“cap hpi”). The clearest picture of future vehicle values in the UK. cap hpi’s position as the most valued and respected valuations and provenance provider in the UK has been cemented, with two major. Drive up sales with instant. Showing 15 of 15 products. . If you’ve forgotten your log in details for cap hpi check, you can contact our helpdesk at 0113 222 2007 or email us at [email protected]’re famous for our hpi Check – it’s known as the most comprehensive provenance service in the entire automotive industry. Our most commonly asked questions around the hpi check. Although the changes apply to all petrol and diesel vehicles, it. No upfront. Large Batch HPI Check. Next; Won Supplier of the Year at the AM Awards. cap hpi's dedicated support. Most popular threads: valuation anywhere hpi check react. Calculate bespoke mileage and forecast terms. Improve efficiency and increase accuracy of your vehicle appraisal process - powered by the data experts at cap hpi. For Smarter Automotive Decisions | cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair and total cost of ownership. Future Heavy Commercial Vehicle Overview - Used Commercials November 2023 Published 27 Oct 2023. @DerrenM_cap_hpi I am really sorry about this Derren, I can completely understand your frustration. portfolio valuations is powered by cap hpi’s market-leading current used values, used future residual values and retail values. Our digital communications solution, connecting you and your team to information that matters all in one place – quickly and easily accessed wherever business takes you. Hyundai. Database of 25,000 LCV IDs and 12,000 HGV IDs. Gain a deeper understanding of the lifetime running costs of your car or LCV vehicles. we help users make smarter automotive decisions by providing one source for data and software solutions that uniquely span the. Anticipate when you need to increase budgets for repairs and any vehicle down times. You can find further details by logging into the Subscriber Area here. Submit. Company Type For Profit. cap hpi approached the Leeds Business School for Transport Studies to analyse the method we used to come to our findings. You can amend the non-key (agreement date, term, type, description etc) fields of an interest using the AMEND registration function. cap hpi Portfolio Valuations is a Finance solution that StatusGator has been monitoring since October 2020. gold book iQ. cap hpi's dedicated support Back to Support Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here Frequently Asked. Convenient – Access cap hpi’s comprehensive rage of vehicle IDs and mileage-adjusted valuations instantly. Dates are integral to the whole cap hpi new vehicle data set. When this is done it can be upload to the page and the type of service. 184–4. As part of Solera, cap hpi covers 54 points of a vehicle's journey through the automotive supply chain. The dates must be sequential and cannot. 8% verse 40. Security Registrations Service (SECREG) The Security Registration service provides unique protection for customer assets which are considered to be "at risk" or have been “stolen”. With the industry’s most accurate values for vehicles up to 20 years old, you can now receive live updates or comprehensive snapshots of the market. Find a provider in your network. For trade enquiries please call 0113 222 2030. Join our mailing list to keep up to date on the latest news, reviews and insights. Identify potential revenue lost to non-franchise repairers. The V5 has just been issued to me but the HPI Check says it does not match. Valuations for used cars adjusted for age and mileage, indexed by manufacturer, model and derivative based on CAP Clean condition including VAT. cap hpi's dedicated support. Current vacancies. Thanks for signing up. cap Gold Book iQ gives you all the accuracy, transparency and data you’ll need in one service. Adjustments for three trade conditions: cap Clean, Average and Below Average. Frequently Asked Questions. The Power Awards is held every year by Car Dealer, awarding those service suppliers the award for outstanding products and services in their categories. She has a proven track record of building high performing teams who have developed and delivered operational excellence and exceeded planned performance in dual and highly regulated environments. All the features you need. 1 paint colour (grey for cars / white for LCVs) 400 px resolution. Opens in a new window or tab. Back to Support. pylori (OR = 3. cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair and total cost of ownership. If I HPI Check the same vehicle twice, will I be charged twice? My vehicle has a Short VIN and is showing on HPI as having finance for a different vehicle. What products can I run through the Large Batch Check? How do I perform a Large Batch Check? Can I check any number of vehicles?Call the CAP team to find out how our New Vehicle Data can work for you 0113 223 2111. The vehicle I have HPI Checked has never had a colour change but the HPI Report says it has? All the features you need. 3; CAP HPI Data: the vehicle data, including valuations, descriptions, images and codes, described in the Product Schedule; or any data, image or other information We supply to You in the course of providing the CAP HPI Products or Services or otherwise under the Contract;Vehicle Condition Standards. hpi trade app. Residual value declines. Copyright © 2023 cap hpi limited Copyright © 2023 cap hpi ltdThe MLS® Home Price Index (HPI) is the most advanced and accurate tool to gauge home price levels and trends. Subscriber ID * Password *Cap HPI’s live values reported an overall drop of 1. The company offers its services to financial institutions, leasing companies, retail groups and insurance companies through printed books, online, iPhone applications and raw data files. From here you will find the ID listed on the left side of the page. If you know what your log in details are, then you can try to sign in to your HPI account manually. Real world – compare a SMR cost by term and distance, and use actual vehicle service history records to calculate accurate key component burn rates and job frequencies. Submit. Only €35. Operating Status Active. Our team will help restore access to your access as quickly as possible. co. Cap Hpi General Information. iOS: Recommended version: all iPads including iPad mini, running on iOS 10 or aboveVehicles are added to REACT by registering them against cap hpi's Finance or Security registers. Motor Insurance. Back to Support. For Smarter Automotive Decisions | cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair and total cost of ownership. The most Basic Check costs £9. Comprehensive – accurate reports full of detail and context. Submit. Free usage of our meeting rooms. This register typically records vehicles at high risk of fraud or theft, such as hire cars and garage forecourt stock. What do the red alerts mean? March 28, 2019 07:09. Opinion values as soon as a car is. Allowances for plate changes within each year. A free app for Android, by cap hpi. Showing 51 of 51 products. cap introduces new consumer valuations: black book plus and values for iPhone. cap hpi. An increased risk of CAP was found to be associated with H. Solera Holdings, Inc. Back to Support. Stay prepared with contingency budget to cover additional maintenance events. • Enter a registration or VIN to get real time, up-to-date vehicle details from cap hpi. This monthly overview provides an update on the current new and used car markets in the UK. Future Car Market Overview - Used Car November 2023 Published 27 Oct 2023. Should the result come back as red then the vehicle is under a finance agreement and we will present back the details of this agreement as well as contact details so that arrangements can be made to. Future Heavy Commercial Vehicle Overview - Used Commercials November 2023 Published 27 Oct 2023. The app is available on both iOS and Android devices. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. You will need to speak to your account manager to get this functionality set up on your account if you do not have it already. Alongside this, we’ll supply precise, detailed vehicle reports, including 360 degree. cap hpi Valuation Anywhere is a Finance solution that StatusGator has been monitoring since October 2020. Whether you need to value a single car, a fleet or a motorbike, cap hpi can help you manage risk, improve sales and increase profits. The RAC warned there was no easy way of finding out a vehicle’s Euro emissions standard. Ensure mortgage portfolio collateral values are updated monthly. Make life easy for your customers – cover is quick and easy for them to arrange over the phone. (NOTE there are strict validation rules on this field, so. Learn why values moved, as well as which derivatives moved. Officially licensed by DVLA and SMMT with secure data connection. Submit. . The independent messaging was a significant part of the messaging and supporting our objectives. Provider of vehicle valuation data, new vehicle information and business information to the automotive industry. 6 million real-time value movements between monthly publications. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. ONLY factory-fit database. Used by motor trade professionals for over 75 years, cap hpi has an extensive dataset and unique understanding of the automotive market. Gives you a better view of what the whole life cost will be. Real world – compare a SMR cost by term and distance, and use actual vehicle service history records to calculate accurate key component burn rates and job frequencies. Showing 15 of 15 products. 00) even after. Find out about. Lenders & Brokers. Cap hpi is calling on dealerships to view values in real-time in a fast-moving market where used values have slipped 1. Submit. Why does my check have a security watch result? March 18, 2019 02:56. Generate instant valuations for your fleet, saving you time and money. Hotel Property Investments (HPI) is an Australian Real Estate Investment Trust with a large portfolio of freehold pubs and associated tenancies. Matthew Freeman, cap hpi Managing Consulting. Back to Support. Yes. cap hpi's dedicated support. It consists of a set of software tools configured to provide time. In many cases, nearly new retail values were above list price, some by a considerable margin. The company was started to prevent the. Through its UK Group companies (Audatex (UK), HPI, CAP HPI, Autodata, Carweb and Hollander), Solera provides a range of digital technologies to manage risk and assets for the. It means you can reduce risk and maximise profits. cap hpi's dedicated support. The manufacturer of the said item. It shows that EVs cost, on average, 23 percent less to run than petrol. Solera Holdings, Inc. The UK’s biggest used car group Arnold Clark has signed a new multi-year deal with cap hpi for vehicle valuations, forecasts and HPI provenance checks. Its team of editors has more than 400 combined years of motor trade experience and is constantly reassessing the. Join our mailing list to keep up to date on the latest news, reviews and insights. STATEMENT ON BEHALF OF THE UK SOLERA GROUP COMPANIES ABOUT OUR COMMITMENT TO SUPPORT ETHICAL WORKING PRACTICES. April 17, 2019 02:45. 237; 95. cap hpi's dedicated support hpi trade app Does my device support the HPI Trade App? What services can I access through the app? Why can't I change my default options?. When cap hpi publishes downtime on their status page, they do so across 23 components using 4 different statuses: up, warn, down, and. Tesla’s most recent round of targeted new car price cuts. Use your standard hpi trade login details and the app will be ready to use. Should the result come back as red then the vehicle is under a finance agreement and we will present back the details of this agreement as well as contact details so that arrangements can be made to. Capitol House, Bond Court. cap hpi's dedicated support. (normally costing £19. Back to Support. Allowances for plate changes within each year. Creating New cap Codes - Guidelines. Data Services. cap hpi's dedicated support. cap API allows subscribers to access cap-hpi data using HTTP services. 691 volgers op LinkedIn. 1:28. LONDON and IRVINE, Calif. Supported devices and operating systems. Whichever area you operate in, we can help you make smarter automotive decisions. For trade enquiries please call 0113 222 2030. The analysis from cap hpi, shows that selected electric vehicles have 48% more battery life, almost two thirds (60%) extended range and a quarter (23%) improvement in higher engine performance. Features & Benefits. was founded by Tony Aquila in 2005 with the aim of bringing about a digital evolution of the. The V5 has just been issued to me but the HPI Check says it does not match. Jon Bulloch, head of OEM at cap hpi said: “Following unprecedented demand, we’re delighted to present the. that will have far reaching implications for the motor industry. 6 million real-time value movements between monthly publications. Arnold Clark, the biggest family-owned and independent car retailer in Europe, with more than 200 dealerships spread across Scotland and England representing more than. Weigh up the pros and cons of different vehicles. The ADD option is selected by default. Cap Windows Data Disk Updates. Cap hpi says a three-year-old Model 3 with 30,000 miles on the clock in March 2022 would have sold - on average - for almost £39,000. Become a regular cap hpi Extras blogger and we’ll position you as an industry authority, help raise your company profile and drive more traffic to your website. According to experts at cap hpi, it is the largest drop in a single month since the introduction of cap Live in 2012 and the largest fall since May 2011, over 12 years ago. Alternatively you can email the team at mileage@hpi. Subscriber Login. Arnold Clark, the biggest family-owned and independent car retailer in Europe, with more than 200 dealerships spread across Scotland and England representing more than 25. cap hpi's dedicated support. Protect your high value assets – record them with cap hpi on our security watch register and receive an alert if a hpi check is carried out by a third party. How do I register for the first time? September 30, 2016 11:30 • Go to • Your Username is your 7 digit hpi dealer code. When cap hpi Portfolio Valuations publishes downtime on their status page, they do so across 23. Martin Verrelli. For Product Enquiries: +44 (0)113 222 2000. How can I find a previous hpi check February 27, 2019 10:50. HPI has a team of highly experienced researchers who work closely with various industry experts and motorists to collect and analyse data on a weekly basis. This is particularly relevant for serial numbers where multiple registered. Technical Fields: Definitions. Smart solutions. Discover current leadership team members including founders, CEO, other executives and board directors. Over the past almost 3 years, we have collected data on on more than 152 outages that affected cap hpi users. (NOTE there are strict validation rules on this field, so. For consumer enquiries please call 0113 222 2025. You can browse our entire portfolio of over 100,000+ used cars, SUVs, and other vehicles, from a range of makes and models. For Smarter Automotive Decisions | cap hpi provides decision support data and software solutions spanning vehicle valuation, validation,. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. Access to cap hpi’s comprehensive datasets allows you to manage your profit and loss strategy much more effectively. Get directions. was founded by Tony Aquila in 2005 with the aim of bringing about a digital evolution of the. HPI. We appreciate just how keen they are to see your performance against the future residual values you originally set. User friendly, easy to navigate with summaries and reports displayed in graphical format. How do I run a HPI Check. All the features you need. 9% drop at 3-years old. Talk to us about using cap hpi data for: Residual Value Analysis. It all starts and ends with our comprehensive dataset. Does this help resolve your issue? If not please call us on: +44 (0)113 222 2000 Or contact us here. Odometer Check (Malta) How do I perform an odometer check? Why have I been issued a Non-Conformity Report; Why have I not received a copy of my certificate? Contact Us. Or fill out our Contact FormABOUT CAP HPI cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. . 0% CI 2. The National Mileage Register (NMR) team are available Monday - Friday 9AM to 5PM. cap hpi. Easy to use – gives a cost breakdown in an easy-to-read graphical format with a printable PDF of the required repairs on request. Commercial – plan for potential risk and manage your profit and loss. Technology partners. Improve your reputation by offering your customers complete peace of mind at no extra cost to them. 2% drop reported at the end of October, which marked the largest drop in a single month since the introduction of cap. With a long history of vehicle specifications, valuations, running cost data and provenance, it’s easy to see how we emerged as market leaders in the field of automotive data. No-one gives you more accurate values in such an easily searchable and useable. Dates are integral to the whole cap hpi new vehicle data set. Find out more or call on 0113 222 2008. We're here to help with any queries about Valuation Anywhere. cap hpi's dedicated support.